What our Customers say...


Great People!

We had a water backup in our basement after heavy storms came through. We were one of many who needed help and were placed on a wait list. Candice and Patrick came to our rescue all the way to Columbus OH. They were so nice and helpful and got our job started quickly! Their team explained everything about the process and came to our house every day to check on things and make adjustments. They cleaned everything before they left as if they weren't even there. We are very happy with the results! Thank you guys!!

Hands down they are the best! I am so thankful for Dakota and the SERVPRO team! They made my job a little bit easier. I appreciate you guys!

Your team was great! They took care of everything I needed and then some!

This franchise helped clean up my church, Houston Northwest Church, after Hurricane Harvey devastated our area and many of our church member's homes. SERVPRO provided excellent and immediate response to our church in need. So happy they were there to help us! Thanks again!

We discovered a flood in our Church from Baptistery... I called Patrick @ SERVPRO and he had the team we’re out within an hour. They set up and dried things up so fast. They helped us thoroughly through the process. Great Job! Thanks.

SERVPRO is a wonderful asset to our community! We love the support that SERVPRO shows to our community!

SERVPRO is not only helpful in times of need, the employees are friendly, community-oriented, and motivated to make a difference wherever they are. Thank you!

Very professional team, Delicate with everything put in their hands it was obvious they have a lot of experience with wrapping and handling things, I even learned new things about how bad the wet items were affected.

We used this business after Hurricane Florence. What a great group of people! Patrick and Candice were so easy to work with, got us set up for the guys to come in and get started working on our office the same day! The guys were all so helpful and informative. They were very efficient! If it weren’t for them we would have had to be closed for business much longer than we were. Great job!!! Thanks, SERVPRO of Lufkin!!!

I could not be happier given the situation! My family and I came home from over a weeklong vacation to a flooded home from a leaking pipe connected to the refrigerator. We got home around 10pm and didn’t know what to do. After taking to SERVPRO, they came straight out and worked into the night to get the water out and brought in the dehumidifiers and fans galore to make sure damage was mitigated. They were friendly and efficient. Thank you for helping in what felt like a helpless experience!

SERVPRO and it's employees have been such a great impact on our local community. I always see them at events and sponsoring teams to help give back! Patrick, Candice, & the rest of the crew are AWESOME!

Thanks for your support in sponsoring our softball team! Go Warbirds! CaCaw!

We are in Wisconsin and had significant water damage in our basement due to recent heavy, record-breaking rainfall here. Local SERVPRO brought in folks from SERVPRO locations all over the country to help. Less than 24 hours after I called, Patrick and Candice from SERVPRO of Lufkin, TX arrived at our door. Very knowledgeable, assessed our situation, gave us clear instructions, advice, and much reassurance. We didn't need their services beyond this evaluation, as we'd already done much of the clean up ourselves. I would highly recommend if you're looking for folks you can trust who will take the time to work with you and who won't push services you don't need. If we had needed more assistance, I would not have hesitated to hire them!

Great job on the clean up!

What a mess! Your team did a great job cleaning up!

This was a tough time for us and you helped us through it. Thank you

Your men were professional and sincere about taking care of my home and our family. Thank you for helping in our time of need.   

Your team did a fantastic job and my carpets look like new!

SERVPRO has done a great job at High Pointe Plaza Apartments! We had a carpet we didn't know if we could save, and SERVPRO did such a fantastic job that we were able to save the carpet and not replace it. They have also done water extractions for us, and were out on the property immediately. They handle our issues professionally and treat our residents with respect.

Great service .... angels in time of need thank you so much!

They did a fabulous job and my carpet looks great!! The two ladies were so sweet and worked so hard! Thanks so much!!

I carried a cushion into SERVPRO in Nacogdoches. It had a spot. Two kind people tried to get it out. They could not get it out completely, but were so kind and kept trying. Thank you SERVPRO!

Your service team was great!

Than you for your quick response!

Than you for cleaning and protecting our home!

Great Job! Heck of a team!

We walked into the church Sunday morning to find a huge leak in our ceiling. I was impressed by how quickly you responded and even though the guys were soaked they had a fun attitude. Thank you for saving our church!

Thank you for all your hard work! Your team was wonderful during this rough time for us. 

These gentlemen were the most professional, friendly workers we have encountered. Very good, would highly recommend this crew, very pleased! :) 

Personnel were prompt, knowledgeable and professional. Thank You

Great response & action, courtesy is wonderful! 

We discovered water on the floor of my office and we immediately knew who to call! SERVPRO has been a Chamber member for years and Patrick and his team were here in minutes. Their staff is knowledgeable, friendly and fast. They dried up all the water and my office and The Chamber was back to business! Thank you so much!

SERVPRO helped us after we had a significant flood in our house just before Christmas, 2016. Everyone on the crew and in the office was very helpful and kind. Hector and the guys did a great job drying out the house and getting it ready for reconstruction. Caroline in the office was extremely helpful and courteous. Everyone I met and talked to was very professional and everyone did a great job! From drying out to packing to getting our furniture back in our newly renovated house, everything went smoothly and was very well done. I would highly recommend SERVPRO Lufkin/Nacogdoches County if you have a remediation need! They helped us get through a very trying time in the easiest way possible. Thank you, SERVPRO!

A big thank you to SERVPRO, Patrick and his team of professionals. I have a remote cabin near Sacul that had a mildew outbreak and was in bad need of cleaning. Patrick's team was on-time, organized, prepared, and were just professional in their approach to the job. They did a great job cleaning everything and recommended things that I could do to prevent another mildew outbreak. I highly recommend SERVPRO!

The entire neighborhood was completely devastated by a historic flood here in Louisiana. Our home flooded with about 8 inches of water and mud and stayed in our home for about 24hrs. Your team took care of getting everything out and dying our home. Thank you for coming all the way from Texas to help!  

A big thank you to Candice Stott & Patrick Castillo with SERVPRO of Lufkin/S. Nacogdoches County for their presentation today! We learned a lot and we'll definitely recommend you to our customers! (If anyone needs fire/water restoration & cleanup services, SERVPRO is wonderful!)

I know I can always count on your team getting my entire campus clean and ready for the school year. Always great job the school looks great! 

In my dire situation your team was sweet and caring. I was so overwhelmed and didn’t know where to begin but your team did. They were fast, professional and put me at ease. THANK YOU!

SERVPRO did a great job on my home after the flood. The Production Manager Weston, is a real asset to your company!

Your team was polite, courteous, professional and highly trained. I cannot say enough to express how pleased we were to have you take care of our smoke damaged home and personal items. A special thank you Alma the crew leader who coordinated the work. Everyone worked hard and had all their supplies and knew just what to do all the time! Thank you again SERVPRO!

I was very happy with the service. The guys were very professional with the sensitive matter. Thanks for coming out over the weekend.

Very professional and timely, from beginning cleanup through moving our things back after the remodel. Thanks for everything!

Thank you so much! The kitchen is SO CLEAN and the whole house looks and smells GREAT! See you next year!

Thank you for being here so quickly after our fire. Your team did a wonderful job.

You all did such a great job cleaning my mothers home. I appreciate Alma and her team working so hard, especially on the kitchen.

Thank you for helping my mothers home! There was much water everywhere and you guys came in and saved the day! Thank You SERVPRO :-)


Totally first rate professional thoughtful person. You were all terrific!

I was impressed by the team that came out to my house! Thanks for all your help!

Thanks for coming all the way from Texas to help me out! Great job :-)

Patrick, My family wants to personally thank you for everything you have done to help us through this traumatic time. Words can not express how appreciative we are for all your long hours, hard work, and dedication. We are so thankful that you treated us as one of your family when consulting with us and ensuring we have a safe home to live in. Forever grateful, Evelyn, Brady & Lexie


The team was wonderful! Thank you so much!

Y'all are the best carpet cleaners we have had!

All of the crew were very helpful, know their jobs. It was nice to have them.